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怎样转接遥电话

2025-01-28 01:27:14浏览:
怎样转接遥电话如今可是个商业发达的时代,但凡与国外公司有业务联系,就会有遥电话打到办公室里。
那么,怎样得体优雅的转接电话、帮助树立公司的良好形象呢?
给大家来几段对话实例,多加模仿和练习,功夫自然就有了。
O=Operator, C=ChineseO: Is this the Silver Star Trading Company?
C: Yes, it is.
O: This is the overseas telephone operator in the United States.
We have a call for Mr.
John Wang in the International Finance Department from a Mr.
Robert of ABC Company in New York.
C: From whom?
O: From a Mr.
Robert of ABC Company in New York.
C: Thank you.
Just hold the line, please.
Several seconds later.
.
.
C: Hello.
I'm sorry but Mr.
Wang is in a conference right now.
O: Oh, is that right?
When will he be free?
C: Well, he'll be free around four o'clock.
O: I see.
Just a minute, please.
Several seconds later.
.
.
O: Hello.
How about Mr.
Peter Chen, then?
C: Yes, he's here.
One moment, please.
Several seconds later.
.
.
Peter Chen: Hello.
This is Peter Chen speaking.
O: Oh, Mr.
Chen?
Will you hold the line, please?
Several seconds later.
.
.
O: Thank you for waiting.
Mr.
Robert is on the line.
Go ahead, please.
Peter Chen: Thank you.