职场电子邮件礼仪陈豪（C）在美国ABC公司工作，他经常要用电子邮件和公司内外的人联系。
遥他见到了一个他不认识的英文词，所以就去请教美籍遥Mary（M）.
(Office ambience)C: Hey， Mary，我知道etiquette这个词的意思是礼节，礼貌。
可是，什么是netiquette?
M: Netiquette是人们新创造的一个词.
意思是网上礼节，也就是good behavior on the Internet。
C: 网上还有礼节!
Why don't you give me an example.
M: 比如说，你较好不要全用大写来写email.
If you type in all capital letters, people would think you are shouting your message.
C: 噢，怪不得那天销遥部的Robert问我：Why did you yell at me?
可有的人给我email全用小写，那是什么意思呀?
Whisper?
说悄悄话呀?
M: No.
那天财务部的Kevin不是给我们俩写的email都用小写吗?
全用小写一般是不正式的，like chatting with your friends.
C: Email本身就是不正式的。
M: That's true, but that does not mean you can ignore appropriate etiquette.
C: 我想知道还有哪些网上礼节。
M: 首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice.
If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.
C: 我有两次发e-mail给客户时忘了附件，几个客户马上回e-mail问我：What attachment?
M: 是呀，一旦e-mail发出去以后，你就没法收回了.
发现错误后较好的办法就是纠正错误，再重新发遥。
你应该在subject line里写：corrected version with attachment included.
C:下回我一定这样做。
M: 较好是不要出这样的差错。
Before you hit the send button, check your spelling, grammar, punctuation and word choice.
Sloppiness gives people a bad impression and is disrespectful to others.
When mistakes are found, correct them and resend the e-mail.
Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.