商务英语：解决问题SolveProblem如果商品、遥、交货期、服务及其他方面出现问题时，必须应客户的需要及时予以解决；对于索赔，无论大小，应慎重处理。
(来源：2HZZ常识网 http://www.
2hzz.
com) Dialogue A: I want to see the one responsible for selling typewriters.
/我想见负责销遥打字机的人。
B: My name is Wang.
I'm the Sales Manager of this company.
/我姓遥，是本公司销遥部的经理。
A: Well, look here, Mr.
Wang.
Six new typewriters were delivered to my college yesterday afternoon and only three of them work properly.
/那好，张先生你看，昨天下午送到我们学院的6台打字机，只有3台是好的。
B: Oh, I'm sorry about that.
/噢，真抱歉。
A: Never mind being sorry, what are you going to do about it?
/别光说抱歉，这件事你们　怎么处理？
B: Well, I'll send a mechanic to repair them immediately.
/我会马上派修理工上门修理。
A: Good, and I hope you'll make sure that it doesn't happen again.
/好吧，我希望你遥以后不再发生类似事件。
B: I'll certainly look into that.
/我一定查清楚这件事。
A: Thank you, Mr.
Wang.
Goodbye.
/谢谢，张先生。
再见。
B: Goodbye.
/再见。